FAQs
Find comprehensive answers to frequently asked questions and common concerns.
Common questions and answers
Alongside offering competitive rates, we’re dedicated to being accessible for any queries you might have throughout the duration of your loan. Whether you’re a first-time buyer or a seasoned investor, we ensure equal commitment and support for all, standing by to assist whenever you need us.
What does a broker do?
A broker is a finance professional dedicated to working with you individually to explore your borrowing goals and help determine your borrowing capacity. Unlike direct lenders, brokers offer a more personalised level of service and have access to a wide range of loans from multiple lenders. This enables them to find loan terms that best suit your unique financial situation, tailoring their search to meet your specific needs and objectives.
Do you charge fees for home or investment loans?
There are no extra loan repayments or fees when you take out a loan through a broker. A broker is simply paid commission by the lender for introducing new business, but this doesn’t affect your interest rate or other aspects of the loan agreement.
Is it more expensive to use a broker?
Using a broker typically incurs no cost to you, as they are compensated by the lender. With access to a vast array of loan products from numerous lenders, brokers are adept at finding the ideal loan tailored to your circumstances. This often means securing a combination of the lowest available rate at the time and product features that best suit your needs. It’s important to note that some brokers may charge service fees, but these must be disclosed upfront before any services are provided.
Should I go for a fixed or variable rate?
As the name suggests, variable-rate home loans feature interest rates that fluctuate over time. These loans often offer greater flexibility than other types, with options like redraw facilities and the ability to make extra payments. However, they do not provide fixed repayment amounts. In contrast, fixed-rate home loans offer predictable monthly repayments, allowing you to know exactly how much you’ll need to pay each month for the entire loan term.
While they may not provide the same level of flexibility in features, they offer peace of mind for borrowers who value certainty in their budgeting. When deciding which type of loan suits you best, it’s important to consider what matters more to you—flexibility or the assurance of consistent monthly repayments.
Which lenders do you work with?
Thanks to our connection with a mortgage aggregator, we have the advantage of sourcing loan options from over 40 different lenders. This extensive network allows us to find multiple suitable options tailored to your specific situation, ensuring a broader range of choices to meet your financial needs.
How do I know if my current loan still suits me?
Your loan should support your current financial goals and lifestyle. If you’ve experienced changes in income, expenses, interest rates, or property value, it might be time to reassess. At Chatswood Home Loans, our brokers offer free loan reviews to help you evaluate whether your existing loan is still the best fit. We compare your current loan with other available options to ensure you’re not missing out on better rates, features, or flexibility.
Can self-employed applicants qualify for a loan?
understand that income structures vary, especially for business owners and freelancers. Our brokers are experienced in working with self-employed clients and can help you navigate the documentation requirements, such as tax returns, business financials, and income verification. With access to a wide range of lenders, we can find flexible loan options that suit your unique financial situation and help you secure the funding you need.
What documents do I need to apply for a loan?
To apply for a loan, you’ll typically need to provide proof of identity (such as a driver’s licence or passport), proof of income (like recent payslips or tax returns), bank statements, and details of your assets and liabilities. If you’re self-employed, additional documents such as business financials and BAS statements may be required. At Chatswood Home Loans, we guide you through the documentation process to ensure everything is in order, making your application as smooth and stress-free as possible.
My credit is bad — can I still be eligible for a home loan?
Yes, having a less-than-perfect credit score doesn’t automatically disqualify you from getting a home loan. At Chatswood Home Loans, we work with a wide range of lenders, including those who offer solutions for applicants with impaired credit. Our brokers assess your individual circumstances and help you explore loan options that may still be available to you. With the right guidance and a tailored approach, securing a home loan is still possible—even with a challenging credit history.
How much can I borrow?
The amount you can borrow depends on several factors including your income, expenses, credit history, existing debts, and the type of loan you’re applying for. At Chatswood Home Loans, our brokers conduct a detailed assessment of your financial situation to help determine your borrowing capacity. We also compare options across multiple lenders to ensure you get the most suitable loan amount and structure for your needs. For a clearer picture, we recommend booking a free consultation or using our online borrowing calculator.
QUICK LINKS
Getting a loan with us is as easy as following 4 steps

1) Get in touch with our team to discuss options.

2) Complete your details.

3) We provide you with your borrowing capacity and lender options to choose from.

4) Fast turnaround times.